FAQ

FAQ – Frequently Asked Questions

1. What payment methods do you accept?

We accept secure payments by credit/debit card , PayPal , and bank transfer . All transactions are protected with advanced encryption systems to ensure maximum security.

2. Is shipping free?

Yes, shipping is always free throughout Italy . There are no hidden costs or additional charges when ordering.

3. How long will it take to receive my order?

We deliver your products within 48 working hours of order confirmation.
For smaller islands and some hard-to-reach locations, delivery may take a few more days.

4. How does the return work?

You have the right to return within 14 days of delivery.
Simply contact our customer service: we will provide you with the return label and arrange for collection.
The cost of returning the goods will be deducted from the order refund.

5. Are the products original and guaranteed?

Absolutely yes. All our items come from selected suppliers and have a 24-month legal guarantee .

6. Is it safe to buy online from KeyHome Store?

Yes. Our site uses secure HTTPS connections , certified payment systems, and GDPR-compliant personal data protection.

7. What happens if I'm not at home at the time of delivery?

The courier will either try again or leave the package at a designated collection point near you, so you can pick it up whenever you like.

8. Can I get assistance before and after my purchase?

Of course! Our customer service is always available via email and chat to help you both with product selection and with any after-sales inquiries.

9. Can I ask for an invoice?

Yes, to request an invoice, send us your request by email to info@keyhome.eu where we will send it to you shortly.

10. Why choose KeyHome Store?

  • Carefully selected Italian design .

  • Guaranteed quality and original items.

  • Free and fast shipping throughout Italy.

  • Easy and free returns within 14 days.

  • Dedicated customer service always by your side.